Versand

At Karbor, we are committed to providing you with the most efficient shipping options across Germany. To ensure the fastest delivery, we ship your orders directly from our local fulfillment center in Düsseldorf, Germany.

1. Order Processing Time

· Processing Window: All orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

· Confirmation: After your order is processed, you will receive a shipment confirmation email with a local tracking number.

· Cut-off Time: Orders placed before 5:00 PM CET will be processed the same day. Any orders received after 5:00 PM CET will be processed on the following business day.

2. German Shipping & Delivery Estimates

We provide localized fulfillment to ensure maximum efficiency and reduce transit times:

· Destination: Germany

· Shipped From: Düsseldorf Warehouse

· Estimated Delivery Time: 1-2 Business Days

· Shipping Cost: FREE

· Note: If a specific item is temporarily out of stock in our local warehouse, it will be automatically dispatched from our central hub. We will immediately notify you of any adjusted delivery time via email, and you will not incur any additional charges.

3. Tracking Your Order

Localized tracking numbers (e.g., DHL, DPD, or Hermes) will be provided. You can track your package via our [Track Your Order] page or through the carrier's official website. Tracking information usually becomes active within 24 hours after dispatch.

4. Customs, Duties, and Taxes

Because we ship directly from our local warehouse within the country, there are no additional customs duties or import taxes for orders delivered within Germany.

5. Shipping Issues & Damages

If your package is lost or arrives damaged, please contact our support team immediately at service@karbor.shop. Please include your order number and clear photos of the damaged item or packaging.

6. Contact Information

For any questions regarding your shipment, please reach out to us:

· Email: service@karbor.shop

· Business Hours: Mon - Fri, 9:00 AM - 6:00 PM (CET)

· Address: Königsallee 27, 40212 Düsseldorf, Germany